Return and Exchange Policy
Buzz Basket Exchange Policy
At Buzz Basket, we are committed to providing you with high-quality products. While we strive for perfection, we understand that sometimes issues may arise. Therefore, we offer product exchanges under certain circumstances to ensure your satisfaction. Due to the nature of some of our products, we do not offer refunds or returns.
Eligibility for Exchange
You may request an exchange if you receive a product that is:
Damaged: Showing signs of physical damage that affect its quality or usability.
Incorrect: Different from the product you ordered.Exchange Process
- Contact Us: Please contact us within 1 day of receiving your order at (help@buzzbasket.vip) with the following information:
- Your order number
- Clear photos and videos of the damaged or incorrect product, showing that the product is unopened and with all packaging intact.
- Verification: Our team will review your request and the supporting evidence. We may require additional information or clarification.
- Approval: If your exchange request is approved, we will arrange for the exchange of the damaged or incorrect product.
- Exchange Options: We will offer one of the following options:
Replacement: We will send you a replacement of the same product.
Alternative Product: If the original product is unavailable, we may offer a similar product of equal value.Important Notes
- Exchanges are subject to product availability.
- We do not offer exchanges for issues related to taste or personal preference (for food items, if applicable).
- This exchange policy applies only to products purchased directly from Buzz Basket.
Contact Us
If you have any questions or require assistance, please do not hesitate to contact us at: (help@buzzbasket.vip).
